We've written this to actually be read — not to be buried in a footer. Here's exactly what data we collect, why we collect it, and how we protect it.
This policy covers how The Landlord Mate collects and uses your personal data when you use our website at thelandlordmate.com and our app at app.thelandlordmate.com. By using our platform, you agree to the practices described here.
The Landlord Mate is operated by The Landlord Mate Ltd (company number 17303532), a UK-based property compliance platform. We are the data controller for the personal data we collect.
Contact us at any time: support@thelandlordmate.com
| Purpose | Legal basis |
|---|---|
| Creating and managing your account | Contract — necessary to provide the service |
| Sending document expiry reminder emails | Contract — core feature of the service you signed up for |
| Processing your subscription payment via Stripe | Contract — necessary to provide paid access |
| Sending transactional emails (welcome, password reset) | Contract — necessary to provide the service |
| Improving the platform based on usage patterns | Legitimate interests — to develop a better product |
| Responding to support queries | Legitimate interests — to provide customer support |
| Complying with legal obligations | Legal obligation |
We do not sell your data. We do not use your data for advertising.
We only share your data with trusted third-party providers who process it on our behalf:
| Provider | Purpose | Location |
|---|---|---|
| Supabase | Database and file storage for your account data and documents | EU (London) |
| Stripe | Payment processing and subscription management | USA (adequacy measures in place) |
| Resend | Transactional email delivery (reminders, welcome emails) | USA (adequacy measures in place) |
| Netlify | Hosting of our website and app | USA (adequacy measures in place) |
| Anthropic | Processes your questions to power the Ask Mate AI assistant | USA (adequacy measures in place) |
| Sentry | Error monitoring to help us detect and fix bugs | USA (adequacy measures in place) |
| Cloudflare | Turnstile bot protection on sign-up and login | USA (adequacy measures in place) |
| Google Analytics (coming soon) | Website usage analytics | USA (adequacy measures in place) |
All providers are contractually bound to protect your data and process it only for the purposes we specify. Where data is transferred outside the UK, appropriate safeguards are in place in line with UK GDPR.
The Landlord Mate lets you generate a unique sharing link to pass your compliance documents to your letting agent. When you create a sharing link:
You are responsible for who you share your compliance pack link with.
You can control cookies through your browser settings. Disabling essential cookies may affect how the app works.
As a UK resident, you have the following rights over your personal data:
To exercise any of these rights, email support@thelandlordmate.com. We will respond within 30 days.
If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
For full details, see our Security & Data page.
The Landlord Mate is not intended for anyone under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with data, please contact us and we will delete it promptly.
We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. If changes are significant, we will notify you by email.
Join The Landlord Mate and manage your certificates safely — knowing your data stays in the UK and is protected at every level.
Get Early Access →7-day free trial. No credit card required.